We offer a wide range of support options that can be customized to reflect client needs.
The systems and processes provided can be complex with integrations into existing environment. Our support organization is ready to answer questions or to resolve issues for business critical processes.
Our second-level and third-level support assists you by:
- implementation of updates and upgrades
- optimization of the software solution and related processes
- minimization of risks and thus also by the cost control of operational processes
- everyday system maintenance
- discussion and development of improvements and extensions
- analysis and documentation of errors
- monitoring of system performance
- generation of statistics and reports
- highly qualified and experienced support engineers (communication in German or English as well as in other languages within the scope of projects)
- own support hotline and support email address with access to a task and ticket management system if desired
- reporting, prioritization and tracking of events within a central support system
- automated user and system documentation, regular system upgrades, extensive function tests after system upgrades as well as continuous development of all tools and solutions used in the support